New Client Information

Fees are charged in 15-minute increments, and any scheduled appointments that run longer or shorter than originally booked will be amended accordingly.

Assessment Fees

Our New Assessment Packages came into effect 1st Jan 2025 and are designed to

• simplify the booking process
• provide certainty on price
• while still allowing flexibility to meet individual needs

Counselling/Consultation Fees

• As of 1st January 2025 individual intervention services with a psychologist are $250 per hour or $135 per hour for a provisional psychologist
• When first meeting your psychologist they will discuss with you the likely number of sessions needed and their suggested frequency before you commit to receiving any further services

Group Program Fees

Assessment

To secure your booking, we require:

1. A booking deposit of $250. This covers the cost of assessment preparation which occurs prior to the initial consultation. You can make payment by via bank deposit (details in the invoice), by calling the office during business hours on 1300 785 662, or paying online using the secure link in the email. The booking deposit will be credited towards the final appointment.
2. Complete the consent and background information form using the link provided in the booking email.
3. Complete the funding details form if your service will be paid for by a third party (e.g., school, NDIS, other family member), or if you will be claiming a Medicare rebate.

Counselling/Consultation Services 

To confirm your booking, the below steps must be completed prior to your initial consultation. 

1. Complete the electronic consent form as soon as possible included in the booking email.
2. Complete the payment details form emailed to you separately from our Halaxy server
3. Complete the funding details form emailed to you if you have a Mental Health Care Plan and wish to receive a Medicare rebate.

We have updated our cancellation policy in line with recommendations from the Australian Psychological Society (APS). Raise the Bar Psychology’s cancellation policy for late cancellation or failure to attend an appointment is as follows:

Assessment services

Booking Deposit

A booking deposit of $250 is required in order to secure your booking. This covers the cost of assessment preparation which occurs prior to the initial consultation. If you cancel your assessment booking with at least two weeks notice prior to the initial consultation, your deposit will be returned in full. No refund will be provided if less than two weeks notice is provided.

Assessment appointments

Appointments cancelled/rescheduled with less than 2 business days’ notice will incur 50% of the full session fee. If appointment slots are able to be filled, you will be notified and the cancellation fee will be waived. However, we are not often able to achieve this due to the nature of our service.

Counselling/consultation services

Counselling/consultation appointments

Appointments cancelled with less than 1 business days’ notice will incur the full session fee, while those cancelled with 1-2 business days’ notice will incur a 50% fee. If appointment slots are able to be filled, you will be notified and the cancellation fee will be waived. However, we are often not able to achieve this due to the nature of our service.

Group program services

If you cancel your booking with at least three weeks notice prior to the initial appointment, your payment will be returned in full. Please note that for group programs during the January school holidays, for a full refund the cancellation must occur before the clinic closes for the Christmas holidays.

Bookings cancelled/rescheduled with at least two weeks notice will incur 50% of the full fee. No refund will be provided if less than two weeks notice is provided. Late cancellations of group programs impact on other families given the minimum numbers needed to run a group. If your spot in the group is able to be filled, you will be notified and the cancellation fee will be waived. However, we are not often able to achieve this due to the nature of our service.

• Email reception at [email protected]
• Call reception on 1300 785 662. At present our Administration staff operate from 9.00am to 5.00pm Monday to Saturday. You are welcome to leave a message outside of business hours if it is before the cancellation deadline.
• If we are unable to answer your call, please leave a voice message with your name, your psychologist’s name, and the date and time of your appointment.
• You can reply ‘No’ to your SMS reminder when it is sent 72 hours prior – follow up with an email or phone message

Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon, and it is the client’s responsibility to remember appointments made.

Please note that you cannot claim a Medicare rebate or private health insurance for cancellation fees. Sunday and Public holidays are not considered a business day.